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Procedure

1

Verify eligibility

Ensure your service type and purchase date align with our refund policy. Check the requirements below before proceeding.
2

Open a support ticket

Log in to the Client Area and navigate to Submit a Ticket. Select the Billing department.
3

Provide request details

Include your Invoice Number, the Service Name, and a brief explanation for the refund. This feedback helps us improve our platform.
4

Submit and await review

Click Submit. Our billing specialists will review your request and process eligible refunds within 24-48 business hours.

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Refund Policy Details

Refundable Services

Game Servers, Web Hosting, and VPS are eligible for a refund within 72 hours of the initial purchase.

Valid Reasons

Refunds are granted if our services are underperforming (e.g., persistent downtime). Please note that a “change of mind” is not a valid reason for a refund.
Once a refund is processed, the associated service and all stored data will be permanently terminated.